Privacy policy


In order to comply with the 10th article of the law 34/2002, 11th of July, about Services of the Information and Electronic Commerce Society (LSSI-CE), we make available to our users the identification data of the company: Corporate name: A TU HORA EXPRESS S.L. CIF (Tax Identification number): B19300748 Registered office: C/ ESPLIEGO 16 ALOVERA 19208 GUADALAJARA E-mail: Phone number: 911631356


A TU HORA EXPRESS SL, henceforth OFFICER, is responsible for the processing of the user’s personal data and informs them that this data will be handled in accordance with the present regulations regarding the protection of personal data, the regulation (UE) 2016/679, 27th April 2016 (RGPD) related to the protection of individuals concerning the treatment of personal data and the free circulation of this data and organic law 3/2018, 5th December, about protection of personal data and warranty of digital rights (LOPDGDD), consequently it is facilitated the following information about the processing:
Aim of the processing: to keep a commercial relationship with the user. The operations intended to carry out the processing are:
– To process the orders, requests or any kind of petition carried out by the user by means of any of the forms of contact made available.
– Sending of commercial promotional communication via email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that facilitates keeping commercial communications. These communications will be carried out by the OFFICER and will be related to their products or services, or their collaborators or suppliers with whom they had reached any kind of promotional agreement. In this case, third parties will never access personal data.

Legitimacy: The legitimacy for the treatment of the data has as a legal basis the contractual need, the aforesaid processing refers to the parts of a business, working or administrative relationship and are necessary for its keeping or compliance.

Data preservation criteria: data will be preserved as long as there is a mutual interest to keep the aim of the processing and, when it is no longer necessary to this end, they will be eliminated with the proper security measures to guarantee the pseudonymization of the data or its complete elimination. Data transfers: A TU HORA EXPRESS SL, will not transfer information to third parties without the previous consent of the users, except for the following situations: when the transfer is authorized in a law, when it is data picked up from a source accessible to the public, when the transfer made has as recipient the Ombudsman, the Public Prosecutor or the Court of Auditors, while exercising their functions; when the transfer has as recipient the institutions of the Autonomous Communities with similar functions to those of the Ombudsman or the Court of Auditors; if the communication is carried out with a previous decoupling procedure.

Rights to assist the user:

  • Right to withdraw the consent at any moment.
  • Right to access, amend and eliminate their data and limit or object to its treatment.
  • Right to present an appeal to the supervisory authority ( if they consider that the processing is not in line with the existing law.

Contact details to exercise their rights:

  • Address: C/SATURNO, 1-3 MODULO 3 y 4 28830
  • Email:


The users, by means of the selection of the check boxes and the entry of data in the corresponding fields, marked with an asterisk in the contact form or presented in the download forms, specifically and explicitly accept that their data are necessary to attend their petitions, on the provider’s part, being voluntary the inclusion of data in the rest of the fields. The user guarantees that the personal data provided to the OFFICER is reliable and is responsible for the communication of any change in them.

The OFFICER informs and specifically guarantees the users that their personal data will not be transferred to third parties in any case, and that if the transferring is necessary, previous permission has to be given by the user in a specific, informed and unequivocal way. All the data required through the website are compulsory, as they are necessary for the supply of an optimal service to the user. If the data are not complete, it is impossible to guarantee that the information and the services are completely suited to the user needs.


In accordance with the existing law concerning protection of personal data, the OFFICER is complying with all the dispositions and rules RGPD and LOPDGDD for the processing of personal data of their responsibility, and manifestly with the principles described in the 5th article of the RGPD and the 4th article of the LOPDGDD, for which they are processed in a transparent, licit and loyal way, in relation to the person concerned and adequate, relevant and limited to the necessary in relation to the purpose they are aimed to. The OFFICER guarantees that they have implemented technical and organizational policies appropriate to apply security measures that are established in the RGPD and the LOPDGDD aiming to protect the rights and freedoms of the users, and that they have communicated the proper information so that they can execise them.